🔒 Privacy Policy

Last updated: May 2026

PawHappiness (“we”, “our”, or “us”) operates pawhappiness.site. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and purchase our products.

1. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and shipping/billing address when placing an order
• Payment information (processed securely via Shopify Payments — we do not store card details)
• Communications you send us (support emails, contact forms)
• Newsletter subscription preferences

We also automatically collect usage data including IP address, browser type, pages visited, and referring URLs through cookies and analytics tools.

2. How We Use Your Information

• To process and fulfil your orders and send shipping notifications
• To communicate with you about your account, orders, and customer service
• To send marketing emails (only with your consent — you can unsubscribe anytime)
• To improve our website, products, and customer experience
• To comply with legal obligations

3. Cookies

We use cookies to remember your cart, preferences, and analyse site traffic. You can control cookie settings in your browser. Disabling cookies may affect website functionality.

4. Sharing Your Information

We do not sell your personal information. We share data only with trusted service providers who help us operate our business, including:

• Shopify — e-commerce platform and payment processing
• Australia Post / Shipping carriers — order fulfilment
• Email marketing providers — newsletter delivery
• Google Analytics — website analytics

5. Data Security

We implement industry-standard security measures including SSL encryption. However, no internet transmission is 100% secure. We encourage you to use strong, unique passwords for your account.

6. Your Rights (Australian Privacy Act)

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically 7 years for financial records.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

9. Children's Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

10. Contact Us

For any privacy-related questions or requests, please contact us:
Email: support@pawhappiness.site
Website: Contact Form