Shipping Policy
Shipping Policy
We want your PawHappiness order to arrive safe, fast, and with a wagging tail on the other side.
Processing Times
Orders are processed and dispatched within 1–3 business days of payment confirmation. Orders placed on weekends or Australian public holidays are processed the next business day.
You will receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.
Shipping Rates and Delivery Times
| Shipping Method | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping (orders under $75) | $11.00 AUD | 7–14 business days |
| Standard Shipping (orders $75 and over) | FREE | 7–14 business days |
| Express Shipping | $15.00 AUD | 3–7 business days |
| International Shipping | $20.00 AUD | 10–21 business days |
Where We Ship
We ship to all addresses within Australia, including all metro, regional and rural areas, PO Boxes, and Parcel Lockers. We also ship internationally to selected countries — contact us if your country is not listed at checkout.
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email. Use it on our Track My Order page or directly on the carrier website. Our shipping partners include Australia Post, Sendle, DHL, and Aramex.
Shipping Delays
Delivery estimates are not guaranteed. Delays may occur during peak periods (Christmas, Easter, sales events), severe weather, public holidays, or carrier network disruptions. PawHappiness is not liable for carrier delays. If your parcel is significantly delayed, contact us and we will investigate.
Lost or Damaged Parcels
If your parcel arrives damaged or goes missing, contact us at support@pawhappiness.site immediately with your order number and photos. We will work with the carrier and make it right.