FAQ - Frequently Asked Questions

Frequently Asked Questions 🐶🐱

How long will delivery take?

We dispatch within 1–3 business days, and delivery across Australia usually takes 7–14 business days. You'll get a tracking link by email as soon as it ships.

How much does shipping cost?

Free on all orders over $75. Under $75, a flat rate of $9.95 applies for standard shipping. Express shipping is $39 on any order.

Do you ship overseas?

We ship right across Australia — every state and territory. We're proudly Australian and focused on Aussie pet parents, so we don't currently ship internationally.

What is your returns policy?

Easy 30-day returns for change of mind. Not happy? Email us and we'll help — see our Returns & Refunds page for the simple 3-step process.

What if my item arrives damaged or faulty?

Email a photo to contact@pawhappiness.site and we'll send a replacement or full refund — you're covered under the Australian Consumer Law, which applies regardless of any time limit for faulty goods.

Which payment methods can I use?

All major credit and debit cards, plus the secure express options shown at checkout. Your payment details are always encrypted and secure.

Can I track my order?

Yes! Head to our Track Your Order page and enter your details anytime.

Where are you based?

PawHappiness is Australia's premium pet lifestyle brand, proudly based in Queensland. 🇦🇺

How do I contact you?

Email contact@pawhappiness.site — a real person replies within 24 hours, Monday to Friday, 9am–5pm AEST.