Returns & Refunds Policy

Returns & Refunds 🐾

Changed your mind, or something arrived wrong? Here's exactly how it works.

Changed your mind? You have 7 days.

If you simply don't want the item, you have 7 days from delivery to request a return.

  • The item must be unused, unworn and in its original packaging.
  • You cover return postage on change-of-mind returns.
  • Original shipping charges aren't refunded.
  • We refund your original payment method within 3–5 business days of the item arriving back with us.

👉 Start your return here

Faulty, damaged, or not what you ordered?

That's different — and it's covered.

Your rights under the Australian Consumer Law are not limited by the 7-day window above. If an item is faulty, damaged in transit, significantly different from its description, or not fit for its purpose, you are entitled to a repair, replacement or refund — and that right lasts for a reasonable time depending on the product, not 7 days.

  • Submit the Return Request form and tell us what's wrong.
  • We'll ask you to reply with a photo — that's usually all we need.
  • We cover all costs, including return postage where a return is needed.
  • For most items, you won't need to post anything back at all — we'll refund or replace and tell you to keep, rehome or dispose of the item.

Where do I send it?

Please don't post anything back until you've heard from us. Return addresses vary by item, and an unannounced parcel sent to the wrong place can delay or void your refund. Submit the Return Request form and we'll send you the correct address within 24 hours — or confirm you don't need to send it back at all.

Items we can't accept back

  • Items used, worn or slept on by a pet — for hygiene reasons, unless faulty.
  • Items returned without their original packaging.
  • Change-of-mind requests made more than 7 days after delivery.

None of the above limits your rights under the Australian Consumer Law.

Track your order

Want to see where your order is? Visit our Track Your Order page anytime.

Need help?

Email contact@pawhappiness.site — a real person will help you. We're here Monday to Friday, 9am–5pm AEST.