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Request a Return

Fill in the form below and we'll email you within 24 hours (Mon–Fri, 9am–5pm AEST) with what happens next.

Changed your mind? You have 7 days from delivery. Item must be unused and in original packaging. Return postage is at your cost.

Faulty, damaged or wrong item? No 7-day limit — your Australian Consumer Law rights apply. We cover everything, and usually you won't need to post it back at all.

Full name *

Email address *

Order number * It's in your confirmation email, starting with #.

Date delivered * Change-of-mind requests must be within 7 days of this date.

Which item(s) are you returning? *

Reason for return *

Preferred outcome *

Tell us what happened *

The item is unused and in its original packaging. Required for change-of-mind returns only. Not required if the item is faulty, damaged or incorrect — your rights under the Australian Consumer Law still apply either way.

📷 Photos? Don't attach them here — submit this form first, then simply reply to our confirmation email with photos attached. That keeps everything on your order thread.

⚠️ Please don't post anything back yet. Wait until we email you — return addresses vary by item, and for many faulty items you won't need to send anything back at all. A parcel sent to the wrong address can delay or void your refund.

We'll reply within 24 hours (Mon–Fri, 9am–5pm AEST). Prefer email? Write to contact@pawhappiness.site.